How can we help?
Contact us about a practice pack order, delivery problem, privacy question, or a technical issue with the website.
Email support
We normally respond within three business days. If the learner is under 18, a parent, guardian, teacher, or other responsible adult should send and manage purchase-related support messages.
For order or download help
- Write from the email address used at Creem checkout.
- Include the Creem order ID and purchase date.
- Describe the error and the device/browser used.
- Do not send full card details, security codes, passwords, or identity documents.
For speech recognition problems
Speech recognition is supplied by the browser or operating-system provider, not by ParlePrêt. Check microphone permission, browser language support, and the selected input language. You can always use Type instead without enabling a microphone.
Exam and teaching advice
We can explain how the independent resource works, but we cannot provide official exam-board rulings, individual grading, safeguarding advice, or replace a qualified teacher. Use the current official specification and your teacher for assessment decisions.